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Customer Management

All client information in one place.

Complete profiles with contact info, preferences, stay history, transport details, and Tracfin compliance — automatically imported into bookings and contracts.

Customer Database

NameContactNationalityStatusStaysCreatedActions

James Anderson

james.anderson@email.com

+1 555 123 4567

USAVIP5Jan 2022

Sophie Martin

sophie.martin@email.com

+33 6 12 34 56 78

FranceActive3Mar 2023

Marcus Weber

m.weber@email.com

+49 170 123 4567

GermanyActive2Jun 2023

Elena Rossi

elena.rossi@email.com

+39 333 123 4567

ItalyNew1Nov 2024

Complete client profiles

Store everything you need to know about each client — from personal details to preferences and travel history.

JA

James Anderson

VIP Client
james.anderson@email.com
+1 555 123 4567
United States
New York, NY
Marital Status:Married
Children:2 (Emma 8, Lucas 5)
Profession:CEO, Tech Industry
Client Since:January 2022 (3 years)

Preferences

Restaurants

Le Tamarin

Bonito

L'Isola

Activities

Sailing

Snorkeling

Wine tasting

Budget

$50k-80k per stay

Stay History

Villa Soleil

Dec 15-22, 2024

$28,500

Upcoming

Villa Azure

Dec 20-27, 2023

$24,000

Completed

Villa Soleil

Apr 10-17, 2023

$18,500

Completed

Transport History

Car Rental

Top Loc • Range Rover

$2,400

Arrival

Private Jet • SXM → SBH

N/A

Tracfin Compliance

Automatic Tracfin file generation

The CRM automatically collects and organizes all required documents for Tracfin compliance. Generate complete files with one click.

ID documents and passports stored securely
Payment proof automatically attached
Complete transaction history
One-click Tracfin report generation

Tracfin Documents

Passport - James Anderson
verified
Passport - Sarah Anderson
verified
Proof of Address
verified
Bank Transfer Confirmation
verified
Signed Contract
verified

Automatic data import

When creating a booking or contract, client information is automatically imported — no need to re-enter anything. Just select the client and go.

Client info auto-filled
Contracts pre-populated
Payment history available
Stay preferences applied

Ready to manage your clients professionally?

Complete profiles, automatic data import, and Tracfin compliance — all in one place.

No contract. No setup stress. Ready in 24 hours.

FAQ

Frequently Asked Questions

Everything you need to know about customer management

How do I add a new client?

Click on the 'Add Client' button in the customer list preview section.

What information is stored in client profiles?

Client profiles store contact info, preferences, stay history, transport details, and Tracfin compliance.

How does automatic data import work?

When creating a booking or contract, client information is automatically imported — no need to re-enter anything.

What is Tracfin compliance?

Tracfin compliance ensures that all required documents are collected and organized for regulatory requirements.

Explore all features

Discover all the tools that make VillaCRM the complete solution for St Barth villa management.

Villa & Sync

Manage all villas and sync calendars with OTAs

Calendar

Unified view of all reservations

Bookings

Track and manage every reservation

Partners

Automatic sync with partner agencies

Contracts

Generate contracts in one click

E-Signature

Built-in electronic signatures

Payments

Track payments and auto-reminders

Team Dashboard

Real-time activity feed for your team

Seasons & Rates

Manage seasonal pricing automatically

Website Builder

Create your villa website with live sync

VillaCRM

The all-in-one CRM built specifically for St Barth villa owners and agencies.

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